At GOLDPUMP, we work hard to keep the site running smoothly. Sometimes, you may notice temporary issues due to scheduled maintenance or unexpected bugs.
Scheduled maintenance
We occasionally take the site offline for updates or improvements.
During maintenance, certain games or features may be unavailable.
We’ll notify users in advance through site announcements when possible.
Known issues
Minor display glitches or loading delays can happen on some browsers or devices.
If a game doesn’t load properly, refreshing usually resolves the issue.
Very rarely, redemptions may be delayed for review. These are still processed accurately and securely.
How to check updates
Check our official channels (website banner or Discord) for live notices during larger outages.
What to do if you encounter an issue
Try the troubleshooting steps in our Technical Help articles.
Confirm whether maintenance is scheduled.
If the problem continues, contact support with details (device, browser, screenshots).
We aim to resolve issues as quickly as possible and will keep you updated if something affects gameplay or rewards.