What to do if a game or page doesn’t load
If a GOLDPUMP game or page isn’t loading, it’s usually caused by a browser or connection issue. Try these steps to quickly fix the problem.
Quick fixes
Refresh the page – Sometimes a simple refresh solves loading errors.
Switch browsers – If one browser isn’t working, try Chrome, Firefox, or Safari.
Update your browser – Make sure you’re using the latest version.
Clear your cache and cookies – Old or corrupted data can stop games from loading.
Disable extensions – Ad-blockers or VPNs may interfere with game scripts.
Check your internet connection
Make sure you’re connected to a stable Wi-Fi or mobile data network.
Restart your router or switch networks if needed.
Device troubleshooting
On desktop/laptop, close unused tabs or background apps that may slow performance.
On mobile, try restarting your device or switching between Wi-Fi and data.
Game results and progress
The results of all games are always accurately recorded on our servers, even if your page doesn’t load correctly.
For games that require user input, you can refresh the page and continue — your game will remain available.
Still having issues?
Try another device to see if the issue is device-specific.
If the problem continues, contact [email protected] or use live chat and include:
Your device type (desktop/mobile)
Browser and version
A screenshot of the error