At GOLDPUMP, we offer exclusion options so you can take a break from play whenever you need to. These tools are designed to support responsible use of the platform and give you full control over your account access.
Short-term exclusions
Players may request a short-term exclusion for a set period (such as a few days or weeks).
These requests are driven entirely by the player — you choose the length and submit the request through support.
Once the exclusion is set, you won’t be able to log in, play, or make purchases until the chosen time period ends.
Indefinite exclusions
An indefinite exclusion lasts for a minimum of 90 days.
This type of exclusion is processed by support and remains in place until you request removal.
To remove an indefinite exclusion, you must send a request from the registered email address linked to your account.
Important details
While excluded, you cannot log in, play, or redeem prizes.
Any balances in your account remain but cannot be accessed until the exclusion ends.
Exclusions are confirmed and applied promptly by our team once requested.