If your KYC (identity verification) submission was rejected, it’s usually due to one of the following reasons:
Common reasons for rejection
Unclear or blurry documents – details like name, photo, or expiration date were unreadable.
Expired ID – your document was no longer valid.
Mismatched information – the details on your documents did not match the details on your GOLDPUMP account.
Incomplete submission – required documents or sections were missing.
Altered or edited files – documents must be official and unmodified.
What to do next
Re-submit your documents with higher-quality scans or photos.
Make sure your ID is valid and not expired.
Double-check your account details match your documents exactly.
If you continue to have issues, please reach out to our support team for help.